Gaming technology giant Novomatic has installed its Novovision casino management system at Casino Estoril, following the implementation of the CMS at its sister casino in Lisbon, Casino Lisboa, last December.
Casino Estoril has now implemented Novovision as the backbone of its business. The historic property is renowned for its size and diversified offering, which in addition to casino slots and table games encompasses five bars, three restaurants, two show venues hosting international show acts, and a spacious art gallery.
The casino’s games comprise more than 490 slot machines as well as Poker, Roulette, Black Jack, Baccarat, and the typically Portuguese dice game French Bank. The casino boasts a rich history and is a popular attraction with local guests and tourists alike.
Novovision was implemented at the Casino Estoril with a suite of functionalities, enhancing the business processes as well as the player journey with the tools of NV core, access, pay, promo, smart, tables, and more.
Brand-new Novovision Self-Registration Terminals have been deployed to facilitate fast player access to the gaming floor while maintaining security standards. To enter the casino floors, players can choose to either agree to a biometric registration via fingerprint / facial scan with a card or receive a one-off QR code ticket that entitles them to pass the NV access gates.
Most of the live tables have been retrofitted with facial recognition equipment and all EGMs have been equipped with Novovision Player Tracking Modules to facilitate a smooth gaming experience with the guests’ player accounts instantly available to them. Ease of play is further sustained by an allocation of promotional points and extra loyalty features at the Novovision Promo Tower. At the same time, the casino now benefits from precise accounting and player tracking data in real-time.
The system installation at the Casino Estoril was carried out during ongoing business and went live in mid-February after a smooth roll-out that was accomplished within just one week.
For both casino venues, Estoril Sol has also opted for the full biometric functionalities as well as BI, the NV smart notifier app for their staff, comprehensive marketing & loyalty features, and the custom-tailored QR access solution.
George Paterakis, Project Manager NBS, says: “Seeing Novovision in operation in these renowned casinos is very gratifying for our entire team. The joint effort that was put into this project both by our development teams and the experts at Estoril Sol has yielded a highly customized solution for the unique requirements of these operations – and I am truly proud to say that we were able to fulfill every wish.
“My sincere thanks go to all teams involved, to our trusted local partner Diverstock, and to the Estoril Sol management for entrusting us with the innovation of their casino management.”
Marcos Pinto, Managing Director of Diverstock, adds: “On behalf of the Diverstock team, I would like to thank all involved for the excellent work and support along the entire process. It was admirable to see the synchronized way in which the different teams, from different entities, have managed to work together and carry out an implementation plan in half the scheduled time.
“Witnessing at close quarters the quality of the work carried out by all the teams involved was extremely gratifying. Special thanks to Dr Bruno Ferreira and the Executive Committee of Estoril Sol for giving us the opportunity to be part of an ambitious but necessary process of modernizing their operations.”
Dr Bruno Ferreira, Gaming Manager/Coordinator Casinos Lisboa and Estoril, says: “With this implementation, Estoril Sol completes the systems migration in both properties. System-wise we have a robust solution and will be able to transform our customers’ journey and experience.
“The migration process was once again quick and efficient. I would like to thank Novomatic’s management team for their support throughout the process, and their entire operational team involved in this implementation. I also need to thank Diverstock, Estoril Sol’s long-standing partner, for their commitment and support throughout the process. Once again Estoril Sol’s team was up to the challenge and exceeded themselves. Together they were all crucial to the success of this implementation.”
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