The gaming industry plays a pivotal role in the U.S. economy, and physical casinos continue to be significant revenue generators despite the rise of online gaming. In 2023, traditional slot machines alone contributed $35.51 billion, while table games brought in $10.31 billion. Despite the surge of online platforms, physical casinos remain the destination of choice for many players seeking immersive, social, and in-person experience.
In West Virginia, the casino sector is thriving. As of December 2024, the state saw a remarkable increase in casino revenue, reaching $14.2 million. This surge in growth is attributed to a combination of factors, including increased player participation, an expanding online gaming sector, and a progressive regulatory environment that has supported industry innovation. In fiscal year 2024, West Virginia casinos generated a gross revenue of $340 million, $186 million in tax revenue, with Hollywood Casino at Charles Town Races leading the state’s five venues and making a significant contribution to state tax revenue.
At Hollywood Casino at Charles Town Races, we are as committed to defining the gaming and entertainment experience as we are to investing in our community, with our understanding that the community is the backbone of our success. We have introduced new offerings like ESPN Bet Sportsbook, and cutting-edge gaming technologies, while continuing to showcase our traditions like The Charles Town Classic that have made our venue a favorite destination.
Since technology is a cornerstone of our industry’s evolution, from advanced online gaming platforms to live dealer games and secure payment solutions, we embrace these advancements that enhance convenience, accessibility, and enjoyment for our players, keeping them engaged while raising the bar for their gaming experience. With this, we ensure our guests enjoy a seamless and cutting-edge experience both online at ESPN Bet and Hollywood casino and at Hollywood Casino at Charles Town Races.
We take our responsibility to the community seriously with our attention to Responsible Gaming. All employees are trained annually including a month-long campaign each year to promote Responsible Gaming to guests and employees. Currently there are more than 300 locations on site with Responsible Gaming messaging and we share over 1,000,000 Responsible Gaming messages in print, radio and social media each month.
As part of our commitment and ongoing efforts to minimize environmental impact, sustainability is woven into our culture. We have implemented a wide range of initiatives, including energy and water conservation practices, and offer electric vehicle (EV) charging stations for our guests. Together with our parent company, PENN Entertainment, we made substantial strides in 2023, diverting over 4,300 tons of waste from landfills, recycling cardboard, manure and more than 2,300 pallets.
Hollywood Casino at Charles Town is also a proud employer in the region, providing over 1,000 jobs across various levels. We invest in the growth and development of our team members through professional training and advancement opportunities. Our employees have also contributed more than 1,200 volunteer hours to local causes, while we donated over $426,000 to local organizations in 2024 through our Good Neighbors Committee.
Our vision is clear: to remain a leader in West Virginia’s gaming market while enhancing the experiences of our guests, supporting our employees, and being stewards of the environment.
With our the opportunities ahead, strength from a strong and supportive surrounding community, our technology and people, we are on the fast track as an economic driver, a good neighbor, making a lasting financial impact on the state of West Virginia.
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