FORT HALL, ID – The Shoshone-Bannock Casino Hotel has welcomed back several key team members and added new personnel to strengthen operations and support both guest services and internal collaboration. The appointments signal a continued focus on coordinated growth and service excellence.
Returning to lead hotel operations, Zach Kutch brings a depth of institutional knowledge and cross-departmental experience. After having previously served as Hotel Operations Director from 2019 to 2021, Kutch has rejoined the team to improve communication across departments and enhance the hotel’s ability to deliver exceptional guest service. With a career that began at the original Fort Hall Casino in 2009 and experience in education and finance outside the gaming industry, Kutch is focused on empowering staff, strengthening operations, and preparing the hotel for future expansion.
In the food and beverage department, Lloyd George resumes his role as Director with a passion for mentorship and hospitality excellence. With a culinary education from Le Cordon Bleu and the Culinary Institute of America, George brings coast-to-coast food and beverage leadership experience. “F&B is about people,” says George. “Every guest, every holiday, every event – we want to make it count.”
In marketing, the property has welcomed back Andrea Todd, an Idaho marketing veteran known for strategic creativity and brand-building leadership. Having worked with the property previously, Todd’s return as Marketing Director brings insight into cross-department collaboration and storytelling that resonates. “This isn’t just a brand,” said Todd. “It’s a place with a story, and we’re going to tell it with purpose.” She envisions a department that acts as a strategic partner to every corner of the property, ensuring that every guest experience feels intentional and memorable.
Supporting her is Magic Smith, stepping into his first gaming industry role as Marketing Manager. Smith’s role will focus on aligning staff satisfaction with guest enthusiasm – believing a motivated team is the foundation of exceptional guest service. “A happy team creates a ripple effect,” says Smith. “That’s how we build legendary experiences.”
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In human resources, long-time team member Andrea Hernandez has taken the reins as HR Director after serving in an interim capacity. With over 20 years of experience at the property, Hernandez has witnessed and helped shape every chapter of its growth. Her leadership style blends practical wisdom with compassion and vision. She will focus on modernizing HR systems, going paperless, and creating a culture of transparency and shared responsibility. “Morale is everything,” says Hernandez. “We need to meet our mission and vision not just with words, but with how we treat each other, every day.”
“This team brings a thoughtful mix of industry insight and new ideas that will help guide our continued growth and evolution,” said Colista Matsaw, CEO of Shoshone-Bannock Casino Hotel. “The Shoshone-Bannock Casino Hotel is proud to be guided by individuals who bring not only experience, but heart, to the work of building an extraordinary entertainment destination in Eastern Idaho. The Shoshone-Bannock Casino Hotel looks forward to continued collaboration and steady progress in support of its long-term goals.”
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