MT. PLEASANT, MI – Soaring Eagle Casino & Resort has chosen Quick Custom Intelligence’s (QCI) Chatalytics, an AI-based platform, to enhance casino operations and guest satisfaction. The QCI Chatalytics package – encompassing Slot Copilot, Player Copilot, the Dashboard, and the Robot Button – integrates OpenAI technology for real-time insights and efficient decision-making across the gaming floor.
“Bringing QCI Chatalytics on board represents a vital step in leveraging AI to enhance our operations,” said Michael Lynch, Director of Database Marketing at Soaring Eagle Casino & Resort. “With cutting-edge tools like the Robot Button, Slot Copilot, and Player Copilot, we can offer more tailored guest experiences while gaining a clearer understanding of our gaming operations.”
Designed to boost both player and slot management, QCI Chatalytics delivers an advanced combination of AI-driven features. Slot Copilot empowers operators with live slot machine performance monitoring, predictive analytics, and automatically assigned tasks. Player Copilot focuses on personalized engagement by analyzing guest data to guide service strategies and reward offerings. With the Dashboard, teams benefit from an easy-to-read, real-time overview of key performance metrics, enabling swift, data-informed insights. Additionally, the Robot Button automates routine tasks, freeing up staff to concentrate on more valuable responsibilities and boosting overall productivity.
“We are thrilled to introduce QCI Chatalytics to Soaring Eagle Casino & Resort,” said Ralph Thomas, CEO of QCI. “By weaving OpenAI’s capabilities into our solution, we deliver an unprecedented degree of automation and clarity. We believe Chatalytics will be a key factor in refining casino floor management and boosting guest satisfaction through instantaneous, data-driven decision-making.”
0
20
20
